New Balance Numeric Tom Knox 600 Shoes - Black/White

so after one little use, which i need to clarify was just a casual wear, i didn’t skate or do anything which would be strenuous for the shoe, some stitching near the toe became loose…. feels like i’ve wasted £90 and after confronting rollarsnakes about the issue they implied that i should send the shoes back but may not get a refund nor a replacement, nor the shoes back. and after quite a heated back and forth between me and the benighted customer service agent, she had to rudely and abruptly hang up leaving me scratching my head, questioning whether i was in the wrong or not… all i wanted was some shoes mate cmon cozzy lives n that